Nectar Reviews

Although the chat service tried twice, they were unable to resolve my issue(s). Countless typed messages later, they are still NOT sorted out. Still, much easier than calling a phone number and being let hanging half an hour on the line!

Meera, very nice and gave me advice in case I encounter the same problem.

Helpful customer support

I have tried several times as a sainsbury customer to apply for a necta card for some reason it is so difficult it not as though I am asking for the earth I shall not bother again just go to tesco rubbish service.

Spoke to Shilpa on the chat today with a query about creating a new account. She was helping and providing me a clear solution. Wonderful online services.

I might be being too harsh as i am in the wrong but i want to change my mobile number on the nectar card but the system sends a verification code to my old number (which i don't have)
Went on the live chat but the operator couldn't help me (not his fault at all) but the account cant even be reset so all the points have been lost - dont have this problem with really money

Contacted nectar as tried to use an offer at ESSO which said on their nectar app was a participating garage but the garage said they weren't. Wasted my time no further forward.

Had an issue with my mislaid card, very helpful

Very helpful chat service. Resolved my issue quickly. So much easier than calling.

The customer service is excellent and the gamer in me loves seeing my points go up with my purchases. Spoke to Shilpa on the chat today with a query and she was amazing! Great service all round.

Great service with an issue I had with my card and the points.They were really friendly and helpful and most important sort out the problem fast.

The issue is very well responded by Pankaj. Thanks.

Dealt with a confusing situation of multiple card/accounts, that had both my self and the adviser scratching our head, but deal with well and successfully sorted out

Nice and helpful

I cannot log into my Nectar account and spent over an hour on the Chat trying to get this fixed. They changed my email address but I was then unable to cahnge my password. I asked for a phone number to talk to a person and waited and waited and no onr answered. I still cannot log on and am not happy with the service, or lack of.